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Timezone Calendar for Travelling People

The Project

Duration: 5 days

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Project Type: Interview Project

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Role: UX Research, UI Design

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Method: Sketch, Surveys, Interviews, Affinity Wall, Usability Testing, A/B Testing, Preference Test,

                   Think- Aloud, Wireframes, Prototyping

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Tools: Adobe XD, Adobe Illustrator, Adobe Photoshop, Google forms

Project Brief

About what?

Valentina leads sales and business development for Fortune 500 companies. She travels 3 out of 4 weeks in the month, and when she travels, it’s almost always internationally. Between all her travels to different time zones and a busy meeting schedule in different cities, she finds it challenging to keep up with her calendar to show up to the right places at the right time.

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For whom?

Due to the time difference, there is a possibility that you may lose the opportunity to attend a meeting or other event from your travel destination by mistaking the time.

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What problems are users having?

Due to the time difference, there is a possibility that you may lose the opportunity to attend a meeting or other event from your travel destination by mistaking the time.

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Target

Age: Over 18-year-old

Gender: Follow all genders

Area: All areas

Occupation: Follow all occupations

 

Needs

  • You can complete your time schedule with this system

  • You can easily manage your schedule with people in other countries

  • Eliminate the chances of missing a meeting due to a misunderstanding

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Competitive Overview

Method Used

  • Google Calendar

 

System Goals

 

Goal1

You can compare the time of your travel destination with the time of your local meeting.

 

Goal 2

When you invite your colleagues to a meeting from your destination, you can compare their local time with the time at your current location.

 

Goal 3

You can add information about the places you are going to in your profile. Then, it will show you the time of the upcoming meeting along with the time of the meeting and the time of your location at that time.

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Recruiting and Interview Design

I plan to conduct informal unmoderated interviews with three participants between the ages of 18-60.

 

  • Participant 1: age 18-25

  • Participant 2: age 26-35

  • Participant 3: age 36-45

  • Participant 4: age 46-60

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Interview Criteria

  • People who travel abroad frequently

  • People who work online while traveling abroad

  • People who work in overseas branches
     

Interview Guide and Questions

Below is an outline of potential questions I will use to guide the interviews.

 

  • Have you ever held meetings with other countries while traveling between various countries?

  • Have you ever had an inconvenience when a meeting is held in another country from abroad?

  • Has it ever prevented you from participating in a meeting or change the time of a meeting?

  • What is the best feature you are looking for?

Needs finding and Initial concept

Conduct Needs Finding and Analysis

I conducted research on calendars for travelers.

I assume that the users want the following things.

 

  • The ability for people traveling abroad to pre-register their own locations where they are (or will be) and have the times for those locations displayed to them and to their colleagues.

  • People who invite people to meetings don't have to enter the location of the people being invited.

  • The user sending meeting invitations can also keep track of the time in the location of the person being invited as a reference.

 

Current Practice

It has become a standard for ordering to have the following features to meet the needs of users.

 

  • When you move from one country to another, the system will ask you if you want to set your PC to that country's time

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Functional Requirement

  • Easy to see

  • No complexity

  • No confusion

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Constraints

  • Too simple

  • Too many features

Low-Fidelity Prototype and

    Micro-usability Test

Wireframe

Based on sketches I started creating wireframes.

Micro-Usability test plan - Overview

 

○ Overview

 

I check if the user can reach the goal as soon as possible after using this website.

Then, I also ask the user to Think-Aloud and find out where the user gets lost and stressed on this website wireframe.

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○ Test Goal

 

Test Goals of this initial user testing is to answer the question:

 

  • How is the system less or more efficient are not addressed when the users are attempting to solve their difficulty using this website?

  • ​What problems or needs are not addressed when the users are attempting to solve their difficulty using this website?

  • What experience would satisfy the users of this website?

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○ Specific Recruiting and Diversity Criteria

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  • The participants for this test are aged 18-60

  • Non-gender regardless

  • People who travel abroad frequently

  • People who work online while traveling abroad

  • People who work in overseas branches

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Test Component

 

  • Note Taking(laptop)

  • Audio Recorder

  • User Test Plan

  • Tasks

  • Consent Form

  • Wireframes

  • Script

  • Post-Test Questions

 

The Sequence of Test Activities

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  1. Consent Form

  2. Pre-test Interview

  3. Task 1 - Task 5

  4. Thank Participants

  5. Post-Test Questionnaire

Micro-Usability Test Plan - User Test Script

 

Pre-test Check List

  • Double-check that all dates in the task are in the future

  • Fill in all blanks with the name of the website (all documents, including the test plan, test script, and informed consent form)

  • Go through all of the tasks before performing the test

  • Print out the task for the user

  • Print out each task for the user

  • Print out a post-test questionnaire

  • Print out or type into the logging sheet

  • Print out the user script

  • Record when the test begins

 

Pre-test questionnaire

  1. How did you find them (company)?

  2. Which website (company) have you used?

  3. Why did you choose that company?

  4. Did you like it?

 

Task Instructions

Print tasks and present them, one at a time. Read each task aloud and give the printed sheet to the participant. Make notes of successes and failures while the user performs the test.

 

Task 1

Location Setting

 

  1. Change your location to Tokyo

  2. Select dates 2022/2/2 to 2022/2/11

  3. Add a new location to Paris

  4. Select dates 2022/2/12 to 2022/2/26

 

Task  2

Accept Meeting Invitations

 

  1. Click on “Invitation”

  2. Click “Yes” for both invitations

  3. Click ”Back”

 

Task 3

Setting the meeting. Invite people to a new meeting.

 

  1. Click on “Set Meeting”

  2. Click “Search”

  3. Select Claudia

  4. Click “Search” again and select Stephany

  5. Click “Ok”

  6. Select date 2/9 (Japan)

  7. Enter time 7am-8am (Japan)

  8. Click “Ok” and “Send”

  9. Click ”Top”

 

Task 4

Setting the meeting. This time, choose the date first. Then invite people to a new meeting.

 

  1. Click on “Set Meeting”

  2. Select date 2/9 (Japan)

  3. Click “Search”

  4. Select Claudia

  5. Click “Search” again and select Stephany

  6. Click “Ok”

  7. Enter time 7am-8am (Japan)

  8. Click “Ok” and “Send”

  9. Click ”Top”

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Task  5

Create new client information and set his/her location.

Register your clients' information from the address book icon on the top page to coordinate your schedule with them.

 

  1. Click “Address book”

  2. Register your client’s location
     

Debriefing 

The focus of the debrief is to walk through any problems that were encountered during the tasks. If any time remains afterward, ask higher-level questions 1-5.

 

1. Review parts of the test where the user struggled:

  • What difficulties did you have with the website?

  • I noticed you struggled here, can you tell me what happened?

  • You paused here, tell me more about that.

 

2. Preferences: What did you think about the website? What did you like/dislike?

3. Changes: If you had 3 wishes to make this better for you, what would they be? Why?

4. Understanding: How would you describe this to a friend?

5. Use Cases: Under what circumstances would you use this? Why?

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Post-test Check List

  • Keep recording when the post-testing

  • Stop recording, save audio and video

  • Save informed consent form

  • Save logging sheet

 

Debriefing

The focus of the debrief is to walk through any problems that were encountered during the tasks. If any time remains afterward, ask higher-level questions 2-5.

1. Review parts of the test where the user struggled:

    (Examples)

    - What difficulties did you have with this website?

    - I noticed you struggled here, can you tell me what happened?

    - You paused here, tell me more about that.

2. Preferences: What did you think about this website? What did you like/dislike?

3. Changes: If you had 3 wishes to make this better for you, what would they be? Why?

4. Understanding: How would you describe this to a friend?

5. Use Cases: Under what circumstances would you use this? Why?

User Test, Mid-prototype

Create Med- Prototype/ Prototype Screens

Survey

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A/B Testing 1

Survey

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A/B Testing 2

User Testing

The target population: 6

Recruitment method: I asked my roommates. I asked a friend of mine who seemed to make a fair decision.

Analysis methods: Interview, Questionnaire, Think-Aloud, Debrief Question, Morae.

Conduct Heuristic Evaluation/ Prioritized List

Final UI

  • LinkedIn
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